Use case
Run a client discovery workshop remotely
A good client discovery workshop ends with agreed goals, a defined problem, a named customer and something concrete the client can react to. AppSprint's Full Product Sprint runs that as one guided session of about a day: clients join by link without accounts, notes and votes are anonymous, the client's decision-maker confirms each choice, and the group leaves with a working prototype and a shareable summary. Pricing is not per seat.
Why client discovery is hard to run remotely
You are facilitating people you do not manage. The client's most senior person tends to set the direction early, quieter experts hold back, and you leave with opinions, not decisions.
Around the session there is unpaid work: building boards beforehand, asking clients to sign up for tools, and writing a findings deck afterwards.
How to run one well
- Agree who on the client side has the final say, and get them in the room.
- Go from wide to narrow: goal, measures of success, problem, customer, then the moment in the journey that matters most.
- Collect input independently and without names so rank does not decide what gets written down.
- Show something. A rough prototype draws out requirements that questions never reach.
- Keep joining simple. Avoid asking clients for accounts or installs.
How it works in AppSprint
Open the room and invite the client
You host a Full Product Sprint, or the shorter Focused Product Sprint when the problem is already agreed. Clients join from a share link as guests, with the video call in the same window.
Assign roles
Make a colleague co-host and make the client's person with the final say the decision-maker. See guest access and roles.
Frame the work
The room walks through the two-year goal, measures of success, the problem, How might we notes that the AI groups into themes, the customer and a shared journey map. Notes stay hidden until you show them, without names. On the Opportunities step you can bring in an expert guest by link for an interview on the call.
Build, choose and refine
Each person describes what people should be able to try and the AI builder returns a working prototype. The group reviews with anonymous dots, votes privately, and the decision-maker keeps one to three to improve in Refine Together.
Hand over
Choose Your Next Step produces a build brief (PRD) and a handoff package, or continues to user testing. Create a session summary link for client stakeholders who were not there.
What you leave with
- Confirmed decisions on the goal, problem, customer and direction, made by the client's own decision-maker
- A working prototype the client has already reacted to
- A Markdown build brief (PRD) and a handoff package with the prototype and screenshots
- A summary link the client can open without signing in
When AppSprint is the wrong tool
The agenda is fixed by the template and steps cannot be added or removed during a session. If your method depends on your own exercises and canvases, a whiteboard is a better fit; see AppSprint vs Mural.
The steps are written for product decisions that end in a prototype, so discovery about process or brand positioning will not fit. Calls work best with about four cameras on, so a large client group is not a good match.